Support Portal

1. Manage Project Issues To navigate to the ‘Project Issues’ page, open Focus HQ tool using this link  https://app.projectfocushq.com/accounts/login/. ...

1. Video You can check the video for a walkthrough of how to add an Issue within the Project. 2. Create a New Project Issue 1. Click the ‘Issues’ t...

1. Update a Project Issue 1. Click the 'Issues' tab from the sidebar of the page and then click the ID of the Issue that you want to update (Sam...

1. Project Issues Trend Calculations To view the Project Issue Trend, scroll to the upper right corner of the ‘Issue Register’ page and hover over ‘Tren...

1. Remove a Project Issue 1. Click the ‘Issues’ tab on the left sidebar of the page and then click the ID of the Issue that you want to ‘Remove'....

1. Resolve a Project Issue Note: You can only resolve an Approved Project Issue.   1. Within the ‘Issue Register’ page, click any of the ‘Approved’...

1. Reject a Project Issue Pre-Condition: Issue is pending Approval Approver role is required 1. Click ‘Issues’ tab on the left sidebar of the pa...

1. Download Project Issue Details in PDF Format 1. In the ‘Issue Register’ page, click any of the issue item.     2. Once you reach the Project Issue...

1. Manage Project Issue Settings 1. Set-up Email Notifications for Issues Module: Once a project is selected, click the ‘Settings’ module from the left...

1. Video You can check the video for a walkthrough of how to add an Action to a Project Issue 2. Add an Action to a Project Issue 1. In the ‘Iss...