Support Portal

1. Issues with High Priority In the ‘Issue Register’ page, Issue with ‘High Priority’ will automatically be Escalated.      

1. Manually Escalate an Issue To manually escalate an Issue, go to the ‘Issue Register’ page then ‘Issues’ section. Click the ‘Escalation’ icon as shown...

1. Manage Project Issues Before Approval 1. Click the ‘Issues’ tab from the left sidebar of the page and then navigate to the ‘Pending Issues’ section. ...

1. Manage Project Issue After Approval   1. Click the ‘Issues’ tab from the left sidebar of the page and then click any of the ‘Approved Issues’ that you...

1. Approve a Project Issue Pre-Condition: Issue is pending Approval Approver role is required (Approval Request Email Notification is received by App...

1. Reporting Data Display To navigate to the ‘Project Reports’ page, open Project Focus HQ tool using this link https://app.projectfocushq.com/accounts...

1. Project Issue Trends 1. Once you reach the ‘Reports’ page, click the ‘Report ID’ or the ‘Edit Draft’ button.     2.  Project Issues Trend will be ...

1. Issues for Escalation 1. Once you reach the ‘Reports’ page, click the ‘Report ID’ or the ‘Edit Draft’ button.     2. In the Project ‘Report’ page,...

1. Past End Date Issues In the ‘Issue Register’ page, Issues with lapsed ‘End Date’ will automatically be Escalated regardless of ‘Low Priority’.   ...