Support Portal

1. Video You can check the video for a walkthrough of how to upload Issues within the Project. 2. Import Functionality for Issues (Default Data) D...

1. How to Download Project Issues in CSV or PDF copy 1. In the ‘Issue Register’ page, go to ‘Pending’ or ‘Issues’ table and click the ‘Download’ icon. ...

1. Filter Project Issues by Status In the ‘Issue Register’ page, scroll to the ‘Issues’ section. Click the ‘Status’ dropdown menu and then choose the de...

1. Filter Project Issues by Priority In the ‘Issue Register’ page, navigate to ‘Issues’ section. Once done, click the ‘Priority’ dropdown menu and then ...

1. Search Project Issues In the ‘Issue Register’ page, proceed to ‘Issues’ section and then type in the Issue ID or Issue Name in the Search field. Clic...

1. Filter Project Issue Actions by Assignee   1. In the ‘Issue Register’ page, click any of the ‘Approved Issue’ items. You will be redirected to the ‘Is...

1. Filter Project Issue Actions by Status 1. ‘Issue Register’ page, click any of the ‘Approved Issue’ items. You will be redirected to the ‘Issue De...

1. Filter Issue Actions by Period 1. In the ‘Issue Register’ page, click any of the ‘Approved Issue’ items. You will be redirected to the ‘Issue Detail...

1. Search a Project Issue Action 1. In the ‘Issue Register’ page, click any of the ‘Approved Issue’ items. You will be redirected to the ‘Issue Details...

1. Past End Date Issues In the ‘Issue Register’ page, Issues with lapsed ‘End Date’ will automatically be Escalated regardless of ‘Low Priority’.