Navigate the Program Issue Register


 Below are the Data Fields in the Issue Register Table:

  • Escalated (! Icon) - An escalated issue is when the issue has a high priority, the end date has passed or has manually be selected as an escalated issue. Issues should be escalated if they are detrimental to the success of the project or create a major issue in schedule, scope, budget, or final product.
  • Project - The particular Project that the individual Issue is associated to. Important to tie the issue to the specific project under the program.
  • Portfolio - The portfolio the project is associated with so that it can be tied directly to a program when reporting at a program level.
  • Issue ID - The unique ID associated to the issue. Unique ID's are original and cannot be duplicated to ensure a proper catalogue of issues tracking for org book of knowledge.
  • Issue Name - Short Title that outlines what the issue is and its impact. The name should include 3 pieces the 'what', the 'how', and the 'impact'.
  • Start Date - The date that the Issue was found and resolution and mitigation planning started.
  • End Date - What date should the issue be closed by. This is determined by the quality management team and is based on priority level, resolution plan, and availability of resources to mitigate issue.
  • Status- The status of the Issue depending on its mitigation process. These statuses include:
    • Pending approval - Issue logged but no formalized plan is being finalized
    • Approved - Plan finalized and agreed to
    • Rejected - Plan was approved but not agreed to
    • Resolved - Plan for issue has been completed
  • Priority- What priority is this issue based on review of the quality management team. Priority options include:
    • Low- Issue will have little to no impact on the project
    • Medium- Issue will have impact on the project and should be reviewed for plan as soon as possible
    • High- This is a critical issue and needs to be resolved immediately to avoid major impact to the success of the project.
  • Department - The department assigned for the issue, as planned. It will be responsible for ensuring no changes or inputs made will harm it.     
  • Work Stream - The group in the company responsible for performing the risk in order for the progress to be complete. 
  • Owner - Who is the owner for closing this issue (can only be one owner). This person is in charge of ensuring the issue gets mitigated by the desired date and that the resolution plan did mitigate the issue. The owner should follow up with the quality management team.
  • Resolution Plan - Summaries' the issue resolution plan, how it will be implemented, when it will be implemented, and any resources or needs the plan will require to be successful.
  • Raised By - Current user entering the issue update. Important to document, when further clarification of the update is needed, they know who raised it.